Refund Policy

Last updated: 2 October 2026. We want you to love your portrait. If something isn't right, email support@canvasofyou.com with your order number and we'll sort it out.

14-day money-back guarantee

Not happy with your order? Email us within 14 days of delivery (for physical orders) or of purchase (for digital downloads and memberships) and we'll refund you in full. You don't need to send the item back.

All orders insured

If your order arrives damaged or gets lost in the mail, we'll reprint it for free or refund you, whichever you prefer. Send us a photo of the damage (or tell us it hasn't arrived) and we'll take it from there.

Changing or cancelling an order

You can change or cancel a physical order within 24 hours of placing it, before production starts. After that it's being made just for you, but the money-back guarantee above still applies.

Portrait Plan membership

Cancel any time in one click from your order page, or email us. Cancelling stops the next renewal ($19.99 every 30 days); you keep access until the end of the period you've paid for. Passes have nothing to cancel: they simply end after the days you paid for. The 14-day money-back guarantee applies to membership payments and passes too.

How refunds are paid

Refunds go back to the payment method you used, through our payment provider (Stripe). Your bank may take a few business days to show it.

Contact

support@canvasofyou.com